Refund Policy

Refund Policy

Effective Date: 21 July 2026

At HealthPhix, we aim to provide high-quality healthcare services and a straightforward booking experience. This Refund Policy explains when refunds may be available for appointments, treatments, and diagnostic services.

1. Appointment Cancellations

If you need to cancel or reschedule your appointment, please contact us as soon as possible.

• Cancellations made with sufficient notice may be eligible for a full refund or appointment rescheduling.

• Cancellations made at short notice or missed appointments may be subject to a cancellation fee or may not be eligible for a refund.

Please contact our team if you need to amend your booking.

2. Blood Tests

Once a blood sample has been collected and sent to the laboratory for analysis, refunds cannot be provided, as laboratory processing begins immediately.

If a blood test cannot be completed due to a laboratory or collection issue, we will arrange a repeat test or offer an appropriate resolution where applicable.

3. Consultations

Consultation fees are generally non-refundable once the appointment has taken place, regardless of whether treatment or medication is recommended.

Where a consultation is cancelled in accordance with our cancellation policy, a refund or rescheduled appointment may be offered.

4. Prescription Treatments

Prescription-only medications cannot be returned or refunded once they have been prescribed, dispensed, or supplied, unless required by applicable law.

Eligibility for prescription medication is determined following a clinical assessment. Payment for a consultation does not guarantee that medication will be prescribed.

5. Treatment Services

Refunds are not normally available after a treatment has been completed.

If you believe your treatment did not meet the expected standard, please contact us so we can review your concerns through our Complaints Procedure.

6. Exceptional Circumstances

We understand that unforeseen situations may arise. Requests for refunds outside this policy will be considered individually at HealthPhix’s discretion.

7. Processing Refunds

Where a refund is approved, it will normally be issued using the original payment method.

Processing times may vary depending on your payment provider.

8. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact HealthPhix using the contact details provided on our website.