Privacy Policy

Privacy Policy

Effective Date: 21 July 2026

At HealthPhix, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or healthcare services.

1. Who We Are

HealthPhix is a UK private healthcare provider offering services including private blood testing, medical weight management, vitamin supplementation, ear wax removal, cupping therapy, and private consultations.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details provided on our website.

2. Information We Collect

We may collect the following information:

• Name

• Date of birth

• Contact details (email address, telephone number, postal address)

• Medical and health information relevant to your treatment

• Appointment and booking information

• Payment information (processed securely through authorised payment providers)

• Website usage information collected through cookies and analytics

3. How We Use Your Information

We use your information to:

• Arrange appointments and manage bookings

• Provide healthcare services and treatments

• Process payments

• Communicate regarding your appointments and enquiries

• Deliver test results where applicable

• Improve our services and website

• Meet our legal and regulatory obligations

We will only use your information where we have a lawful basis to do so.

4. Medical Information

Some services require us to collect sensitive health information. This information is used solely to provide appropriate clinical care, assess your suitability for treatment, and maintain accurate medical records.

All medical information is handled confidentially and in accordance with UK data protection legislation.

5. Sharing Your Information

We only share your information where necessary, including with:

• Accredited laboratories for diagnostic testing

• Healthcare professionals involved in your care

• Secure payment providers

• Regulatory authorities where legally required

• Trusted service providers who support our business operations

We never sell your personal information to third parties.

6. Data Security

We use appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Only authorised members of staff have access to personal information required for their role.

7. Data Retention

We retain your information only for as long as necessary to provide healthcare services, comply with legal requirements, and meet professional record-keeping obligations.

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion where legally appropriate

• Restrict or object to certain processing

• Request transfer of your information where applicable

• Withdraw consent where processing relies on consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Cookies

Our website uses cookies to improve your browsing experience, analyse website performance, and support website functionality.

For more information, please refer to our Cookie Policy.

10. Third-Party Services

Our website may contain links to external websites or use trusted third-party services. We are not responsible for the privacy practices of external websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be published on this page.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact HealthPhix using the contact details provided on our website.